Unable to watch some recordings

Live TV, EPG, Recordings, Pay TV CAM, Remote Access and other issues
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Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Unable to watch some recordings

Post by Simon123 » Fri Jul 12, 2019 8:06 pm

Hello all,

I am struggling to download some recordings from my vbox. I use a USB key plugged into the USB port on the back of my vbox as my recording location.

I currently have 2 recordings on my vbox.....

When I click the link for 'New: black-ish' it downloads perfectly fine however when I click the link for 'New: Shopping with Keith Lemon' I get a message saying this page isnt working.

Could it be something to do with the name? this is the URL that fails:

http://192.168.0.101:55555/Media//New-% ... _22-00.mpg

and this is the one that works:

http://192.168.0.101:55555/Media//New-% ... _19-30.mpg

I have noticed this with a few recordings recently.

When I navigate to the vbox in Windows Explorer I can still only access the 'New: Black-ish' recording and not the other one.

When I take the USB key out of the vbox and put it in my PC I can access both recordings, why cant I access them when it is connected to the vbox.

My vbox is model 3442 and software version is XTI_VJ.2.59.14

Does anyone have any ideas?

Thanks,
Simon

Ant
Posts: 123
Joined: Tue Jan 31, 2017 5:28 am

Re: Unable to watch some recordings

Post by Ant » Sat Jul 13, 2019 10:34 am

Open recordings.xml, is there any error word somewhere near you tv show info?

Ant
Posts: 123
Joined: Tue Jan 31, 2017 5:28 am

Re: Unable to watch some recordings

Post by Ant » Sat Jul 13, 2019 10:49 am

Anyway i think there is sense to contact support with all logs at the bottom of page:
System - Logging settings - Save System Logs and Configuration
radiobutton on Save Log Files and Configuration

Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Re: Unable to watch some recordings

Post by Simon123 » Sun Jul 14, 2019 5:56 am

Thanks. I emailed support a week ago but haven't heard anything yet, I will chase them up and include the logs you mentioned.

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admin@vbox
Site Admin
Posts: 335
Joined: Mon Jan 16, 2017 11:20 am

Re: Unable to watch some recordings

Post by admin@vbox » Sun Jul 14, 2019 8:35 am

Hi Simon
please prefrom system reset for your device at : System>Backup & Restore

Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Re: Unable to watch some recordings

Post by Simon123 » Sun Jul 14, 2019 1:06 pm

That seems to be the solution you offer to any issues I raise! I will do as you say though and see if it helps.

Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Re: Unable to watch some recordings

Post by Simon123 » Mon Jul 15, 2019 5:34 am

I have done the factory reset but still cannot access one of my recordings as per my original post. What now?

It would be a good solution for me if the USB drive plugged into the vbox was accessible using SMB as then I could get at my recordings that way, is that possible?

Thanks

GeoffatMM
Posts: 2
Joined: Sun Jun 30, 2019 9:32 am

Re: Unable to watch some recordings

Post by GeoffatMM » Mon Aug 05, 2019 10:27 am

Come on admin@vbox, why can we not access the attached usb drive over smb? This is an issue for many people and I do not understand why you will noT share it with users. Kodi can access and manage the USB stick and its recordings so why do you not let us do the same?

Geoff

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