Unable to watch some recordings

Live TV, EPG, Recordings, Pay TV CAM, Remote Access and other issues
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Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Unable to watch some recordings

Post by Simon123 » Fri Jul 12, 2019 8:06 pm

Hello all,

I am struggling to download some recordings from my vbox. I use a USB key plugged into the USB port on the back of my vbox as my recording location.

I currently have 2 recordings on my vbox.....

When I click the link for 'New: black-ish' it downloads perfectly fine however when I click the link for 'New: Shopping with Keith Lemon' I get a message saying this page isnt working.

Could it be something to do with the name? this is the URL that fails:

http://192.168.0.101:55555/Media//New-% ... _22-00.mpg

and this is the one that works:

http://192.168.0.101:55555/Media//New-% ... _19-30.mpg

I have noticed this with a few recordings recently.

When I navigate to the vbox in Windows Explorer I can still only access the 'New: Black-ish' recording and not the other one.

When I take the USB key out of the vbox and put it in my PC I can access both recordings, why cant I access them when it is connected to the vbox.

My vbox is model 3442 and software version is XTI_VJ.2.59.14

Does anyone have any ideas?

Thanks,
Simon

Ant
Posts: 119
Joined: Tue Jan 31, 2017 5:28 am

Re: Unable to watch some recordings

Post by Ant » Sat Jul 13, 2019 10:34 am

Open recordings.xml, is there any error word somewhere near you tv show info?

Ant
Posts: 119
Joined: Tue Jan 31, 2017 5:28 am

Re: Unable to watch some recordings

Post by Ant » Sat Jul 13, 2019 10:49 am

Anyway i think there is sense to contact support with all logs at the bottom of page:
System - Logging settings - Save System Logs and Configuration
radiobutton on Save Log Files and Configuration

Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Re: Unable to watch some recordings

Post by Simon123 » Sun Jul 14, 2019 5:56 am

Thanks. I emailed support a week ago but haven't heard anything yet, I will chase them up and include the logs you mentioned.

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admin@vbox
Site Admin
Posts: 334
Joined: Mon Jan 16, 2017 11:20 am

Re: Unable to watch some recordings

Post by admin@vbox » Sun Jul 14, 2019 8:35 am

Hi Simon
please prefrom system reset for your device at : System>Backup & Restore

Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Re: Unable to watch some recordings

Post by Simon123 » Sun Jul 14, 2019 1:06 pm

That seems to be the solution you offer to any issues I raise! I will do as you say though and see if it helps.

Simon123
Posts: 45
Joined: Fri Jan 05, 2018 9:04 am

Re: Unable to watch some recordings

Post by Simon123 » Mon Jul 15, 2019 5:34 am

I have done the factory reset but still cannot access one of my recordings as per my original post. What now?

It would be a good solution for me if the USB drive plugged into the vbox was accessible using SMB as then I could get at my recordings that way, is that possible?

Thanks

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