Fire TV/Vbox App - EPG crash

VBox Live TV for iSO, Android, Windows 10, Kodi PVR add-on
Post Reply
wwwdotrichdotcom
Posts: 14
Joined: Tue Nov 28, 2017 9:46 am

Fire TV/Vbox App - EPG crash

Post by wwwdotrichdotcom » Fri Dec 15, 2017 3:38 pm

Hi - have dropped support a msg, just wondered if anyone else has had similar issues...

Have recently received my vbox, setup went OK - took a couple fo attempts to scan for channels (seemed to crash a couple of times, but got there).

Happily streaming channels to both my Fire TV (wired ethernet) and Fire TV stick (wifi), both via Vbox app (from amazon store), but whenever I select epg, screen hangs on loading (i can see/hear channel in background) and then crashes.

Also, when re-starting the app I just get a blank screen until I change channel, then all OK again...

Any ideas guys? Thanks in advance...

User avatar
admin@vbox
Site Admin
Posts: 307
Joined: Mon Jan 16, 2017 11:20 am

Re: Fire TV/Vbox App - EPG crash

Post by admin@vbox » Fri Dec 15, 2017 4:02 pm

Hi
Do you have another device? Android box or PC to test?
Can you install Kodi on the FireTV to test?
How many channels do you have?
Do you use OTA or XMLTV guide?

wwwdotrichdotcom
Posts: 14
Joined: Tue Nov 28, 2017 9:46 am

Re: Fire TV/Vbox App - EPG crash

Post by wwwdotrichdotcom » Sat Dec 16, 2017 11:24 am

Hi - have tried on Kodi (TV Fire) and seems to work OK.
I appear to have all freeview channels, using OTA EPG.

Based on this, seems to be the Vbox app (for fire TV)?

User avatar
admin@vbox
Site Admin
Posts: 307
Joined: Mon Jan 16, 2017 11:20 am

Re: Fire TV/Vbox App - EPG crash

Post by admin@vbox » Sun Dec 17, 2017 7:39 am

Thanks we'll look into this

DJB
Posts: 12
Joined: Mon Dec 11, 2017 11:28 am

Re: Fire TV/Vbox App - EPG crash

Post by DJB » Mon Jan 01, 2018 11:40 pm

Hi. I'm getting the same problem of the EPG guide (UK, Freeview) crashing and exiting the app with the Firestick TV app (just updated to latest version today, v1.07, tv gateway version VJ.2.57). When selecting Guide - Full guide, the app shows a dimmed blank template of the with no program info but presumably trying to download. The app then exits after a few seconds. I'm trying to do it from a remote location (and had to specify the IP and port to connect initially). Streaming is working ok though. Also, I tried going to the TV Gateway settings page on the firth stick, but get a 401 Unauthorised (is that due to changing from default password?)

Cheers,
Barry

User avatar
admin@vbox
Site Admin
Posts: 307
Joined: Mon Jan 16, 2017 11:20 am

Re: Fire TV/Vbox App - EPG crash

Post by admin@vbox » Wed Jan 03, 2018 9:04 am

Hi
Please try to clear that app data/cache and see if it helps
It should also help with the password issue - as clearing the cache password should allow you to enter the new one

Zilog
Posts: 3
Joined: Fri Jan 12, 2018 5:49 pm

Re: Fire TV/Vbox App - EPG crash

Post by Zilog » Sat Jan 20, 2018 3:51 pm

Same problems here with FireTV 3 (pendant); streaming generally works; some channels stutter at first, changing channel and back again fixes this,

I'm connected over wired network (using adapter for the FireTV 3), so not wifi issues.

EPG screen crashes the app.

User avatar
admin@vbox
Site Admin
Posts: 307
Joined: Mon Jan 16, 2017 11:20 am

Re: Fire TV/Vbox App - EPG crash

Post by admin@vbox » Sun Jan 21, 2018 7:26 am

Hi @Zilog
Please make sure that you are using the latest version, we've updated it on Jan 4th
Also I suggest to clear that app cache it may help to fix the EPG issue
As to the stuttering, in the app settings try to switch the internal player see if it helps and also enable / disable the hardware accelesation
try one at a time to see what helps

Post Reply