Factory Reset - XTI SOLVED
Factory Reset - XTI
Hi,
I have a XTI 3442 which I have set with an incorrect static IP. Unfortunately, I am no longer able to access the device. Is it possible to do a factory reset using the power buttons and not through the web console?
Kind regards,
Tim
I have a XTI 3442 which I have set with an incorrect static IP. Unfortunately, I am no longer able to access the device. Is it possible to do a factory reset using the power buttons and not through the web console?
Kind regards,
Tim
- admin@vbox
- Site Admin
- Posts: 261
- Joined: Mon Jan 16, 2017 11:20 am
Re: Factory Reset - XTI
Hi please send an email to support
Re: Factory Reset - XTI
Hi Admin,
I sent an email to support yesterday but I have had no response. Is this something you help escalate?
Kind regards,
Tim
I sent an email to support yesterday but I have had no response. Is this something you help escalate?
Kind regards,
Tim
- admin@vbox
- Site Admin
- Posts: 261
- Joined: Mon Jan 16, 2017 11:20 am
Re: Factory Reset - XTI
Sorry we are closed for the weekend let me see what I can do to help
Re: Factory Reset - XTI
I also made this same mistake, I think I gave the Vbox an IP address outside of the range that my router allows. I emailed support yesterday and await a response. I will feedback here what the solution is to help others who have this issue in future.
Regards,
Simon
Regards,
Simon
- admin@vbox
- Site Admin
- Posts: 261
- Joined: Mon Jan 16, 2017 11:20 am
Re: Factory Reset - XTI
Hi @simon123,
We were closed for the weekend and sent you a link to a reset FW few min ago
We were closed for the weekend and sent you a link to a reset FW few min ago
Re: Factory Reset - XTI SOLVED
Thanks. Support sent me a file that I had to put on a USB stick and boot the vbox which then installed a new firmware returning the vbox to it's factory settings (although I think the firmware I got was the beta 2.58 which I was keen to try anyway).
All working again and now I set a valid static IP address and it works fine.
All working again and now I set a valid static IP address and it works fine.