Factory Reset - XTI SOLVED

[thlig]

Hi,

I have a XTI 3442 which I have set with an incorrect static IP. Unfortunately, I am no longer able to access the device. Is it possible to do a factory reset using the power buttons and not through the web console?

Kind regards,

Tim

[admin@vbox]

Hi please send an email to support

[thlig]

Hi Admin,

I sent an email to support yesterday but I have had no response. Is this something you help escalate?

Kind regards,

Tim

[admin@vbox]

Sorry we are closed for the weekend let me see what I can do to help

[Simon123]

I also made this same mistake, I think I gave the Vbox an IP address outside of the range that my router allows. I emailed support yesterday and await a response. I will feedback here what the solution is to help others who have this issue in future.
Regards,
Simon

[admin@vbox]

Hi @simon123,
We were closed for the weekend and sent you a link to a reset FW few min ago

[Simon123]

Thanks. Support sent me a file that I had to put on a USB stick and boot the vbox which then installed a new firmware returning the vbox to it's factory settings (although I think the firmware I got was the beta 2.58 which I was keen to try anyway).
All working again and now I set a valid static IP address and it works fine.