System hangs when updating channels

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techdoctor
Posts: 20
Joined: Thu Feb 15, 2018 10:24 pm

System hangs when updating channels

Post by techdoctor » Fri Feb 23, 2018 10:35 am

I have an XTI-3334

Every time I update the channels either my moving the order or deselecting one. Then when I close the browser the Vbox hangs.
I even tried a restart from the web page. But this didn't work either.
The solution at the moment is to switch off the box for about 10 minutes then switch back on. This seems to do the trick.
Vbox XTI-3334. SW Ver 2.58

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admin@vbox
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Posts: 316
Joined: Mon Jan 16, 2017 11:20 am

Re: System hangs when updating channels

Post by admin@vbox » Sun Feb 25, 2018 7:27 am

Hi @techdoctor
What is your VBox FW version?
Do you have a very large number of channels? I suggest that you will try the following
1. reset you VBox to factory default - you can do this from the backup and restore page - this will help if you have an issue with the channel database
2. Run quick setup - this time I recommend selecting only the frequencies that hold your favorite channels
3. select only the channels you're watching
4, You can change the channel order by changing the channel's number and then sort by LCN

techdoctor
Posts: 20
Joined: Thu Feb 15, 2018 10:24 pm

Re: System hangs when updating channels

Post by techdoctor » Sun Feb 25, 2018 7:12 pm

My software version is 2.58
Typical after writing about the problems. I have tried twice now to repeat the problem and its gone.
Still early days but will keep you posted if it happens again.
Don't really want to factory reset as the set up takes ages to do.
Vbox XTI-3334. SW Ver 2.58

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admin@vbox
Site Admin
Posts: 316
Joined: Mon Jan 16, 2017 11:20 am

Re: System hangs when updating channels

Post by admin@vbox » Mon Feb 26, 2018 8:12 am

2.58 is our latest so you are good,
Yes this happens to me too :-) anyway if it happens again I suggest that you will try to follow my suggestion
With less channels I hope that the setup will be faster, also I have found that sorting channels by changing the channel number is much easier process

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