System hangs

Live TV, EPG, Recordings, Pay TV CAM, Remote Access and other issues
Ant
Posts: 68
Joined: Tue Jan 31, 2017 5:28 am

Re: System hangs

Post by Ant » Sat Dec 30, 2017 1:49 pm

admin@vbox wrote:
Wed Dec 27, 2017 1:51 pm

So we would like to better understand
1. Why would they retype the program name? If they set a recording from the EPG

Anything else that they can share

Thanks
1.
We need retype program name because still we have cable providers in his case, that don't have any epg in it's dvb-c.
Even i'am now have commercial dvb-t operator that don't have epg and time in their terrestrial.
This is why here:
viewtopic.php?f=8&t=78
Users asks you add manual recording, for now the only way do it use series recording or edit recordings.xml.
This feature is still actual.

All other questions i have asked that user.
Will post it's reply.

tarmacalastair
Posts: 92
Joined: Wed Mar 22, 2017 10:05 am

Re: System hangs

Post by tarmacalastair » Sun Dec 31, 2017 12:40 pm

Support people - it's really hard to try to help you to diagnose anything when you are asked to help "with your hands tied behind your back"!
If I can't get the web interface to load then I can't change the log settings or download the log!

We need an additional way to access the VBox! I've made my suggestion (viewtopic.php?f=11&t=91&start=20#p784) but it doesn't seem to interest Support. How about a captive menu system over ssh that only allows access to a set of commands laid out in the menu? This approach is often followed by commercial companies such as VMware when providing commercial virtual appliances. This could offer options to view and download the log, change log settings, start, stop and view service statuses, and run a watchdog and/or alerting system to alert or restart services if they fail.

Ant
Posts: 68
Joined: Tue Jan 31, 2017 5:28 am

Re: System hangs

Post by Ant » Sun Dec 31, 2017 3:34 pm

admin@vbox wrote:
Wed Dec 27, 2017 1:51 pm

2. What is the app that they are using set the manual recording?

3. How do they copy the program name? typing it or copying it from the EPG and pasting on the manual recording? and how?

4. What is the recording path? USB / Network?

5. Does it always happen or with specific program name / character?

Anything else that they can share

Thanks
2. Web interface.

3. Ctrl+C - Ctrl+V, Google Chrome.

4. Network Storage - samba

5. Twice was enough. At same time when service dies, same text file easy can be create from another computer in same place of this network storage.

User avatar
admin@vbox
Site Admin
Posts: 295
Joined: Mon Jan 16, 2017 11:20 am

Re: System hangs

Post by admin@vbox » Mon Jan 01, 2018 7:10 am

Thanks, we will try to recreate this in our lab

Ant
Posts: 68
Joined: Tue Jan 31, 2017 5:28 am

Re: System hangs

Post by Ant » Sat Mar 03, 2018 8:10 am

Repeat hanging while recording.
fw version 2.58.
Send it's logs into support.

Not shure, but something is wrong only in case if recording.
Streamer service dying while starting record.
If i only watching, everything is ok.

Channel name:
01 ПЕРВЫЙ КАНАЛ

Program name:
Премьера. "Слава и одиночество"

Ant
Posts: 68
Joined: Tue Jan 31, 2017 5:28 am

Re: System hangs

Post by Ant » Sat Mar 03, 2018 8:20 am

Next program name that long enough is cause dying too.
Not shure whats is right cause, it's channel name:
01 ПЕРВЫЙ КАНАЛ
or program name:
Премьера. К юбилею Вячеслава Зайцева

Restarting streamer service is not help while it trying starting record i suppose.

Ant
Posts: 68
Joined: Tue Jan 31, 2017 5:28 am

Re: System hangs

Post by Ant » Sat Mar 03, 2018 9:24 am

Huh, renamed channel name into:
01 ПЕРВЫЙ

And device stops hanging while recordings.
Please fix it.

Ant
Posts: 68
Joined: Tue Jan 31, 2017 5:28 am

Re: System hangs

Post by Ant » Sun Mar 04, 2018 11:04 am

An yes it's repeatable.
Any try to get record of:
Channel name:
06 РОССИЯ-К
Program Name:
Шедевры мирового музыкального театра

Device is able create filename on hdd, but size is 0, i suppose because service streamer is dead at this moment.

Ant
Posts: 68
Joined: Tue Jan 31, 2017 5:28 am

Re: System hangs

Post by Ant » Wed May 09, 2018 11:54 am

Just for history.
Looks like they fixed problem in fw 2.59.
For may holydays it did lots of records with long channel and program names.
Looks like system is fine for now.

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