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Unable to update XTi3442 software VJ.2.59

Posted: Thu Nov 05, 2020 6:04 am
by popgood
Hi,
my XTi3442 current Software Version is XTI_VJ.2.59.
When I try to do an update I get a popup that says
------------------------------------------------------------------
Error
Information was not found in server
------------------------------------------------------------------

When I download VJ 2.66 (50,562KB) from
https://vboxcomm.com/support/guides/vbox-tv-gateway/
The unit is unable to install software locally
I get a popup that says
------------------------------------------------------------------
Error
Corrupted File. Cannot proceed with the installation.
------------------------------------------------------------------
I have tried re-downloading but I still get that error message.

Please can you help

Re: Unable to update XTi3442 software VJ.2.59

Posted: Fri Nov 06, 2020 2:02 pm
by simonaldrich
I have exactly the same problem. Currently on XTI_VJ.2.65.4.
Attempt to manually upgrade to SWUpdateAll_WithCleanUp__XTI_VJ.2.66.ub and I get an error about a corrupt file

Re: Unable to update XTi3442 software VJ.2.59

Posted: Fri Nov 06, 2020 2:37 pm
by Ant
I have same version, redownloaded file with 2.66 and rebooted my 3442 with 2.65.4.
After it goes fine.

Re: Unable to update XTi3442 software VJ.2.59

Posted: Sun Nov 08, 2020 8:49 am
by admin@vbox
popgood wrote:
Thu Nov 05, 2020 6:04 am
Hi,
my XTi3442 current Software Version is XTI_VJ.2.59.
When I try to do an update I get a popup that says
------------------------------------------------------------------
Error
Information was not found in server
------------------------------------------------------------------

When I download VJ 2.66 (50,562KB) from
https://vboxcomm.com/support/guides/vbox-tv-gateway/
The unit is unable to install software locally
I get a popup that says
------------------------------------------------------------------
Error
Corrupted File. Cannot proceed with the installation.
------------------------------------------------------------------
I have tried re-downloading but I still get that error message.

Please can you help
please prefrom system reset before the update

Re: Unable to update XTi3442 software VJ.2.59

Posted: Sun Nov 08, 2020 9:55 am
by hj_fr
I have the same problem: corrupt file message when I try to update (2.65 -> 2.66) with the file.
I do a system reset and it's OK now with 2.66 update file.

It's bad that the online update doesn't work (message: "Information was not found in server") and it's necessary to manually download the file (and do a reset before).

Re: Unable to update XTi3442 software VJ.2.59

Posted: Tue Nov 10, 2020 11:11 am
by tarmacalastair
Same problem. My box had only been up an hour (my scheduled restart) but wouldn't update.
So, I restarted it manually and then it accepted the downloaded file and updated.

Be warned, the update wipes your system of all the channels, network storage, etc. A right pain to set up again. I'm glad I took a backup so I can restore it, do a load of screenshots of the old settings and then update it again.

As I've said so many times, this is a techie's toy, not a consumer device!

Re: Unable to update XTi3442 software VJ.2.59

Posted: Tue Nov 10, 2020 11:32 pm
by tarmacalastair
Hmm, well the stupid stupid system now won't let me restore my old backup! What's the bloody point of a backup if you can't restore it! Good thing I had some screenshots too but it still takes ages to do all the scanning, deleting of rubbish shopping channels, icon matching, EPG channel matching for HD.
Somehow don't think my wife would do this - the device would just go in the bin!