Unable to update XTi3442 software VJ.2.59

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popgood
Posts: 5
Joined: Sat Feb 03, 2018 4:06 pm

Unable to update XTi3442 software VJ.2.59

Post by popgood » Thu Nov 05, 2020 6:04 am

Hi,
my XTi3442 current Software Version is XTI_VJ.2.59.
When I try to do an update I get a popup that says
------------------------------------------------------------------
Error
Information was not found in server
------------------------------------------------------------------

When I download VJ 2.66 (50,562KB) from
https://vboxcomm.com/support/guides/vbox-tv-gateway/
The unit is unable to install software locally
I get a popup that says
------------------------------------------------------------------
Error
Corrupted File. Cannot proceed with the installation.
------------------------------------------------------------------
I have tried re-downloading but I still get that error message.

Please can you help

simonaldrich
Posts: 4
Joined: Tue Jul 31, 2018 10:14 am

Re: Unable to update XTi3442 software VJ.2.59

Post by simonaldrich » Fri Nov 06, 2020 2:02 pm

I have exactly the same problem. Currently on XTI_VJ.2.65.4.
Attempt to manually upgrade to SWUpdateAll_WithCleanUp__XTI_VJ.2.66.ub and I get an error about a corrupt file

Ant
Posts: 197
Joined: Tue Jan 31, 2017 5:28 am

Re: Unable to update XTi3442 software VJ.2.59

Post by Ant » Fri Nov 06, 2020 2:37 pm

I have same version, redownloaded file with 2.66 and rebooted my 3442 with 2.65.4.
After it goes fine.

User avatar
admin@vbox
Site Admin
Posts: 353
Joined: Mon Jan 16, 2017 11:20 am

Re: Unable to update XTi3442 software VJ.2.59

Post by admin@vbox » Sun Nov 08, 2020 8:49 am

popgood wrote:
Thu Nov 05, 2020 6:04 am
Hi,
my XTi3442 current Software Version is XTI_VJ.2.59.
When I try to do an update I get a popup that says
------------------------------------------------------------------
Error
Information was not found in server
------------------------------------------------------------------

When I download VJ 2.66 (50,562KB) from
https://vboxcomm.com/support/guides/vbox-tv-gateway/
The unit is unable to install software locally
I get a popup that says
------------------------------------------------------------------
Error
Corrupted File. Cannot proceed with the installation.
------------------------------------------------------------------
I have tried re-downloading but I still get that error message.

Please can you help
please prefrom system reset before the update

hj_fr
Posts: 4
Joined: Wed Mar 29, 2017 10:31 pm

Re: Unable to update XTi3442 software VJ.2.59

Post by hj_fr » Sun Nov 08, 2020 9:55 am

I have the same problem: corrupt file message when I try to update (2.65 -> 2.66) with the file.
I do a system reset and it's OK now with 2.66 update file.

It's bad that the online update doesn't work (message: "Information was not found in server") and it's necessary to manually download the file (and do a reset before).

tarmacalastair
Posts: 102
Joined: Wed Mar 22, 2017 10:05 am

Re: Unable to update XTi3442 software VJ.2.59

Post by tarmacalastair » Tue Nov 10, 2020 11:11 am

Same problem. My box had only been up an hour (my scheduled restart) but wouldn't update.
So, I restarted it manually and then it accepted the downloaded file and updated.

Be warned, the update wipes your system of all the channels, network storage, etc. A right pain to set up again. I'm glad I took a backup so I can restore it, do a load of screenshots of the old settings and then update it again.

As I've said so many times, this is a techie's toy, not a consumer device!

tarmacalastair
Posts: 102
Joined: Wed Mar 22, 2017 10:05 am

Re: Unable to update XTi3442 software VJ.2.59

Post by tarmacalastair » Tue Nov 10, 2020 11:32 pm

Hmm, well the stupid stupid system now won't let me restore my old backup! What's the bloody point of a backup if you can't restore it! Good thing I had some screenshots too but it still takes ages to do all the scanning, deleting of rubbish shopping channels, icon matching, EPG channel matching for HD.
Somehow don't think my wife would do this - the device would just go in the bin!

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