Unable to perform OTA firmware update

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michele.pastore
Posts: 4
Joined: Thu May 25, 2017 8:59 pm

Unable to perform OTA firmware update

Post by michele.pastore » Sat Mar 07, 2020 7:14 pm

Hi,
I'm currently unable to perform OTA firmware update for my Vbox 3442-21, as when checking for an update from GUI it reports: "Error. Information was not found in server".
I think this is a problem with the firmware URLs at the VBOXComm end.
So I would like to receive a download link to get the latest XTI_VJ.2.65.x firmware to manually perform an offline software update.
Thank you for your understanding and support.

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admin@vbox
Site Admin
Posts: 350
Joined: Mon Jan 16, 2017 11:20 am

Re: Unable to perform OTA firmware update

Post by admin@vbox » Sat Mar 07, 2020 8:43 pm

Please contact our support team

megalomaniac
Posts: 1
Joined: Thu Dec 19, 2019 9:55 pm

Re: Unable to perform OTA firmware update

Post by megalomaniac » Wed Apr 08, 2020 8:05 pm

I get exactly the same message on my 3442-21 when trying to update to the latest version. Any solutions? Perhaps providing a manual download option for updates on the site would be sensible...

AnotherAussie
Posts: 21
Joined: Thu Nov 21, 2019 3:21 am

Re: Unable to perform OTA firmware update

Post by AnotherAussie » Wed May 27, 2020 3:46 am

I have an XTi-3442 on software version XTI_VJ.2.65 and I've been getting this same error message for months...

Image

At first I thought there just wasn't any new versions to download but now I think there may be something wrong.

Can someone advise if there's a newer version than I have and if so, how to get it?

Ant
Posts: 189
Joined: Tue Jan 31, 2017 5:28 am

Re: Unable to perform OTA firmware update

Post by Ant » Wed May 27, 2020 2:19 pm

Mine 3442 is on 2.65.4, but it was received via support.
I have some stability problems, so they have fixed it.
If your works for you, don't touch it.

AnotherAussie
Posts: 21
Joined: Thu Nov 21, 2019 3:21 am

Re: Unable to perform OTA firmware update

Post by AnotherAussie » Wed May 27, 2020 10:18 pm

I was really hoping for some bugs to be fixed, like the recording padding on consecutive programs on the same channel.

I've had my XTi-3442 for six months now and I've never seen an update come through, how often would we normally get software updates?

Ant
Posts: 189
Joined: Tue Jan 31, 2017 5:28 am

Re: Unable to perform OTA firmware update

Post by Ant » Thu May 28, 2020 4:34 am

You can see some time of releases here
viewforum.php?f=6

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